Senior Service Desk Analyst

Req #:

3512

Job ID:

14958

Job Location:

New York, NY

Zip Code:

10041

Category:

Information Technology

Agency:

MJHS Corporate

Status:

Regular Full-Time

Office:

Hybrid

Salary:

$61,307.29 - $76,634.11 per year

Our Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way. The services we provide contribute greatly to the overall patient and member experience, supporting our reputation for excellence.

The MJHS Difference

At MJHS, we are more than a workplace; we are a supportive community committed to excellence, respect, and providing high-quality, personalized health care services. We foster collaboration, celebrate achievements, and promote fairness for all. Our contributions are recognized with comprehensive compensation and benefits, career development, and the opportunity for a healthy work-life balance, advancement within our organization and the fulfillment of having a lasting impact on the communities we serve.

Benefits include:

• Tuition Reimbursement for all full and part-time staff
• Generous paid time off, including your birthday!
• Affordable and comprehensive medical, dental and vision coverage for employee and family members
• Two retirement plans! 403(b) AND Employer Paid Pension
• Flexible spending
• And MORE!

MJHS companies are qualified employers under the Federal Government’s Paid Student Loan Forgiveness Program (PSLF)

Responsibilities:

Overseeing the effectiveness of Service Desk knowledge and skills, ensuring that consistency and quality is maintained and that service targets are met. Provide real-time Service Desk coverage to meet and exceed service level requirements, and end-user expectations. Responsible, monitor and answer the Service Desk phone, e-mail message queues. Assist in handling incidents and requests that the Service Desk Analyst is unable to resolve. Provide support and customer service to users, escalate problems, incidents, and requests. Interact with other Information Services Team.

Qualifications:

• High School Diploma.
• 4 years of experience in the use and repair of PCs, laptops, printers, smartphones, and other computer peripherals.
• Use and installation of Microsoft Office 365 and Windows 10.
• Strong customer service skills and use an expert understanding of computer networking principals to troubleshoot issues.
• Excellent verbal and written communication skills.
• A+ Certification Required.

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