Patient Relations Representative

Req #:

3092

Job ID:

14567

Job Location:

Brooklyn, NY

Zip Code:

11235

Category:

Customer Service

Agency:

Menorah Center for Rehabilitation & Nursing Care

Status:

Regular Full-Time

Office:

Salary:

$51,304.90 - $60,000.00 per year

Why work for MJHS?:

When you work with us you will receive comprehensive and affordable health and financial benefits, in addition to generous paid vacation, personal and holiday time that you won't find at our competitors. Do you receive a paid day off for your birthday now? No?  You will here!  You will also receive the training, tuition assistance and career development you desire to help you achieve your career goals.  You take care of our patients, residents and health plan members, and we will take care of the rest!

• Sign-on Bonuses OR Student Loan Assistance for clinical staff
• FREE Online RN to BSN and MSN degree programs!
• Tuition Reimbursement for all full and part-time staff
• Dependent Tuition Reimbursement for clinical staff!
• Generous paid time off
• Affordable medical, dental and vision coverage for employee and family members
• Two retirement plans! 403(b) AND Employer Paid Pension
• Flexible spending
• And MORE!

Responsibilities:

The Patient Relations Representative plays an integral role in improving the experience of residents and family/representatives. The Patient Representative serves as an advocate to assist with resolving ethical concerns and escalate issues that may occur.  It is the duty of the Patient Representative to ensure that residents receive quality care in order to achieve maximum resident satisfaction.

Qualifications:

• High School Diploma or equivalent, required; associate degree or bachelor's degree preferred
• Prior experience working within a healthcare environment, and customer service experience and Long-Term Care preferred
• Excellent verbal and written communication skills; use of various computer programs including Microsoft Word, Excel, Power Point

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