Patient Relations Representative

Req #:

3037

Job ID:

14510

Job Location:

New York, NY

Zip Code:

10040

Category:

Office and Administrative Support

Agency:

Isabella Center for Rehabilitation & Nursing Care

Status:

Regular Full-Time

Office:

office-based

Salary:

$51,304.90 - $60,000.00 per year

Located in the heart of the community of Washington Heights in Northern Manhattan is a 705-bed rehabilitation and nursing care facility with a mission to provide quality care through diverse programs and services designed to support health and independence to individuals needing short-stay or long term inpatient care.

Why work for MJHS?:

When you work with us you will receive comprehensive and affordable health and financial benefits, in addition to generous paid vacation, personal and holiday time that you won't find at our competitors. Do you receive a paid day off for your birthday now? No?  You will here!  You will also receive the training, tuition assistance and career development you desire to help you achieve your career goals.  You take care of our patients, residents and health plan members, and we will take care of the rest!

 

Benefits include:

• Tuition Reimbursement for all full and part-time staff
• Generous paid time off
• Affordable medical, dental and vision coverage for employee and family members
• Two retirement plans! 403(b) AND Employer Paid Pension
• Flexible spending
• And MORE!

 

MJHS companies are qualified employers under the Federal Government’s Paid Student Loan Forgiveness Program (PSLF)

Responsibilities:

The Patient Relations Representative plays an integral role in improving the experience of residents and family/representatives. The Patient Representative serves as an advocate to assist with resolving ethical concerns and escalate issues that may occur.  It is the duty of the Patient Representative to ensure that residents receive quality care in order to achieve maximum resident satisfaction.

Qualifications:

• High School Diploma or equivalent, required; associate degree or bachelor's degree preferred
• Prior experience working within a healthcare environment, and customer service experience and Long-Term Care preferred
• Excellent verbal and written communication skills; use of various computer programs including Microsoft Word, Excel, Power Point

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