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Desktop Technologies Administrator

Job Details

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Req #:
2646

Job ID:
14169

Job Location:
New York, NY

Zip Code:
10041

Category:
Information Technology

Agency:
MJHS Corporate

Status:
Regular Full-Time

Office:
Hybrid

Salary:
$74,181.82 - $92,727.27 per year

MJHS is a large not-for-profit health system in the Greater New York area. Our range of health services include home care, hospice and palliative care for adults and children, rehabilitation and nursing care at Menorah and Isabella Centers, and the research based MJHS Institute for Innovation and Palliative Care. We also offer Elderplan/HomeFirst: health plans for Medicare and dual-eligible individuals. As a not-for-profit organization, many of our programs and services are made possible through the generosity of grateful families, corporate donors and grants, as well as our own employees.

 

At MJHS, quality care is our mission. We are committed to creating a workforce as diverse as our community. We have a great culture; we offer great benefits that include a work/life balance and competitive rates.

 

MJHS attracts individuals who see their work as a calling as well as a job. Professionals in every job category have stated that they appreciate being left to make their own decisions, are encouraged to voice their opinions, and are given the necessary breathing room to do their work with minimal supervision. Yet, at the same time, they feel that management and their co-workers are solidly behind them and readily accessible.

Why work for MJHS?:

When you work with us you will receive comprehensive and affordable health and financial benefits, in addition to generous paid vacation, personal and holiday time that you won't find at our competitors. Do you receive a paid day off for your birthday now? No?  You will here!  You will also receive the training, tuition assistance and career development you desire to help you achieve your career goals.  You take care of our patients, residents and health plan members, and we will take care of the rest!

 

Benefits include:

  • Tuition Reimbursement for all full and part-time staff
  • Generous paid time off
  • Affordable medical, dental and vision coverage for employee and family members
  • Two retirement plans! 403(b) AND Employer Paid Pension
  • Flexible spending
  • And MORE!

MJHS companies are qualified employers under the Federal Government’s Paid Student Loan Forgiveness Program (PSLF)

Responsibilities:

Our Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way. The services we provide contribute greatly to the overall patient and member experience, supporting our reputation for excellence.

  • In this role, you will specialize in researching and implementing technological solutions to address complex challenges
  • Ensuring timely project completion and quality standards
  • Ability to work in group settings and perform individual tasks, leveraging strong problem-solving skills to deliver effective results
  • Maintains images for Corporate workstations, notebooks, and tablets
  • Provides technical resources to advise and assist other IS staff

  • Evaluate customer requests for services and recommend hardware and software solutions

  • Analyzes and recommends procedures to alleviate repeated problems.  Review deadlines and priorities, discuss assignments and the impact of proposed solutions on computer operations and service to users with management

  • Assists user community by troubleshooting problems and finding solutions.

Qualifications:

  • College degree, preferred; High School Diploma or equivalent, in combination with experience in the Information Services field, required.
  • Minimum 5+ years in an Information technology role, Strong analytical skills, Software Troubleshooting, Adaptability, Strong Documentation skills, and Excellent customer service attitude.
  • Proficient in Windows 10 and 11, Microsoft Office 365 cloud management, Disk imaging, and OS deployment, Software Packaging, Checkpoint, Help Desk Service Management, MDM solutions, VDI Technology (AVD), Microsoft Certifications are a plus.

  • Ability to work independently or without direct supervision.

  • Ability to organize and prioritize multiple projects, frequently with conflicting deadlines.

  • Strong organizational skills.

  • Strong interpersonal skills.

  • Strong problem solving and critical analysis skills.

  • Strong written and verbal communication skills.

  • Detail oriented.

  • Valid driver's license
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