Telecommunications Systems Analyst

MJHS is a large not-for-profit health system in the Greater New York area. Our range of health services include home care, hospice and palliative care for adults and children, rehabilitation and nursing care at Menorah and Isabella Centers, and the research based MJHS Institute for Innovation and Palliative Care. We also offer Elderplan/HomeFirst: health plans for Medicare and dual-eligible individuals. As a not-for-profit organization, many of our programs and services are made possible through the generosity of grateful families, corporate donors and grants, as well as our own employees.

At MJHS, quality care is our mission. We are committed to creating a workforce as diverse as our community. We have a great culture; we offer great benefits that include a work/life balance and competitive rates.

MJHS attracts individuals who see their work as a calling as well as a job. Professionals in every job category have stated that they appreciate being left to make their own decisions, are encouraged to voice their opinions, and are given the necessary breathing room to do their work with minimal supervision. Yet, at the same time, they feel that management and their co-workers are solidly behind them and readily accessible.

Our Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way. The services we provide contribute greatly to the overall patient and member experience, supporting our reputation for excellence.

• In this role, you will be responsible for the design, maintenance, administration, and monitoring of contact center and facility systems to ensure that the applications are secure, available, and meet business requirements
• Primary duties include analysis of technical requirements, and state of the application and system design, integration, and operations
• You will work with management to architect applications that effectively reflect business needs, service level and availability requirements, and other technology parameters
• You will develop design principles, models, plans, internal standards, and processes based on industry best practices
• You will create and maintain application configuration documentation and procedures
• You will establishe governing principles for application design and deployment
• You will participate in selection of vendors, technologies, and products for implementation

• High school diploma or equivalent required. Bachelor’s degree in information technology or related majors preferred.
• High School graduates with 3-5 years of experience in application and system support, networking, or a related field OR new college graduates in a relevant field with minimal experience welcome.
• Proven problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
• Experience with hosted systems (Contact Centers and Telephony highly desirable).
• Strong foundation in computer networking knowledge.
• Knowledge of VoIP systems and SIP protocol, system and application design.
• Strong skills in Microsoft office (Excel skills are highly valued).
• Excellent communication skills and the ability to work effectively with diverse teams.
• Self-motivated, detail-oriented, and capable of managing multiple tasks simultaneously.
• Valid driver’s license.