Hospice On-Call Customer Service Representative

Req #:

1829

Job ID:

13376

Job Location:

Bronx, NY

Zip Code:

10467

Category:

Customer Service

Agency:

MJHS Hospice & Palliative Care

Status:

Regular Full-Time

Office:

Office-based

Salary:

$38,545.53 - $48,181.92 per year

Our groundbreaking hospice and palliative care programs offer a broad range of facility and community based services to help patients and their families ease the burden of managing a life-limiting illness or end-of-life care.

Why work for MJHS?:

When you work with us you will receive comprehensive and affordable health and financial benefits, in addition to generous paid vacation, personal and holiday time that you won't find at our competitors. Do you receive a paid day off for your birthday now? No?  You will here!  You will also receive the training, tuition assistance and career development you desire to help you achieve your career goals.  You take care of our patients, residents and health plan members, and we will take care of the rest!

 

Benefits include:

• Tuition Reimbursement for all full and part-time staff
• Generous paid time off
• Affordable medical, dental and vision coverage for employee and family members
• Two retirement plans! 403(b) AND Employer Paid Pension
• Flexible spending
• And MORE!

 

MJHS companies are qualified employers under the Federal Government’s Paid Student Loan Forgiveness Program (PSLF)

Responsibilities:

The CSR serves as a liaison between Hospice Home Care Planners, Social Workers, and RN Case Managers and RN on call Triage Nurses. Responds to Social Work, RN Case Manager, patient, and customer complaints and grievances. Takes accurate messages, problem solves where applicable and forwards messages to appropriate party as directed. Enters patient referral information into the Allscripts system including patient demographics, diagnosis and plan of care. Sends tasks to Team Assistants for Insurance Verification and to vendor services for DME and HHA. Verifies that all new physicians license numbers, that NPI number is registered, and checks for duplicate physician entries before entering into Allscripts. Contacts Physicians, Clinics, Hospitals, Nursing Homes, sub-acute facilities to develop, maintain, and follow-up on pending and/or new referrals.

Qualifications:

• High school diploma or GED required
• Minimum 6 months call center experience
• Intake experience preferred
• Microsoft Word and Excel required
• STAT, Omni/MISYS preferred
• Strong verbal communication skills
• Ability to multi-task and work in a fast-paced environment

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