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Telecom Support Technician

Req #: 114781
Job Location(s): Brooklyn, NY
Zip Code: 11220
Category: Information Technology
Agency: MJHS
Status: Regular Full-Time
Office: Office-based

Our Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way. The services we provide contribute greatly to the overall patient and member experience, supporting our reputation for excellence.

Why work for MJHS?:

When you work with us you will receive comprehensive and affordable health and financial benefits, in addition to generous paid vacation, personal and holiday time that you won't find at our competitors. Do you receive a paid day off for your birthday now? No?  You will here!  You will also receive the training, tuition assistance and career development you desire to help you achieve your career goals.  You take care of our patients, residents and health plan members, and we will take care of the rest!

 

Benefits include:

  • Tuition Reimbursement for all full and part-time staff
  • Generous paid time off
  • Affordable medical, dental and vision coverage for employee and family members
  • Two retirement plans! 403(b) AND Employer Paid Pension
  • Flexible spending
  • And MORE!

Responsibilities:

MJHS is in search of a Telecom Support Technician who will be responsible for the deployment of telephones, voicemail and Automated Call Distribution agent IDs. You will be responsible for inventory of hardware and phone extensions and licenses as well as install and repair voice and data cable infrastructure throughout all MJHS office locations.

Qualifications:

High School Diploma or equivalent.

Minimum 4 years experience working in the Telecommunications field.

Maintains MJHS telephone systems, Unify HiCom 300, Unify HiPath 4000, Unify HiPath 3800 phone systems, Mitel 3300 phone system.

Build and configure Automated Call Distribution Groups (ACD) using HiPath Procenter Composer software and Mitel MiVoice Business software.

Knowledge of low voltage cabling and the EIA/TIA standards.

Knowledge in Unify Hipath 4000 Administrative certification, Mitel 3300 certification; Windows7, Microsoft Office Suite, Nupoint voicemail, Mitel Oaysis recording studio.

Valid driver's license.

Ability to work independently.

Ability to organize and prioritize multiple projects.

Strong interpersonal skills, ability to collaborate.

Strong problem solving and troubleshooting skills.

Good written and verbal communication skills.

Detail oriented.

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